It is impossible to imagine selling equipment and consumables for them without the dedicated support of the Technical Service.

 

The Technical Service has grown organically into the structure of Neximago as a peer of the Sales Department. Its origins can be traced back to the glory days of analog photography, that is, recording images using silver halides and reproducing them through complex photochemical processes. Service of the legendary Noritsu Koki or Konica-Minolta mini-lab was the recognized domain of Neximago (Tetenal).

With the advent of new solutions for transferring images to permanent substrates, we launched warranty and post-warranty service of mini and micro-labs in inkjet (Epson, Fujifilm) and thermo-sublimation (DNP, Kodak) printing technologies. In terms of service, we actively accompanied the evolution of these technologies to actively participate in their peak achievements. It is ultimately thanks to them and photo-kiosks that photo printing has reached a wide range of consumers. With Kodak Moments photo kiosks, vending devices for instant self-service photo printing, everyone gained direct access to the ability to print personal memories.

 

The natural evolution and expansion of the scale of the technical service operation came with the addition of hundreds of Kodak Moments photo kiosks, operating daily in the retail outlets of our partners, to the field service. Some of the direct field service care work was taken over by Neximago's team of regional technical and sales representatives. Their mobile activities across the country are coordinated, monitored and reported on an ongoing basis thanks to an extensive software platform. By optimizing the daily activities of regional service technicians, it increases the efficiency and speed of service interventions. Extensive databases allow recording the nature and type of defects and equipment failures, allowing the development of appropriately optimal solutions to eliminate equipment downtime. We share the data obtained in this way with both equipment manufacturers and our customers.

 

More than twenty years of experience in repairing and optimizing the operation of equipment has resulted in a flexible, often unconventional approach in solving technical and organizational problems. An additional advantage of Equipment Technical Service is the close cooperation within one organization with the Call Center - Neximago.